Senin, 07 November 2016

Short Functional Texts; Announcement and Letter and questions

laodendoali 15.48 Tidak ada komentar :
Spoken Text

Read the announcement.

Attention, please.
I’ve got happy news for you. The prince is going to marry. As we know, the prince is the successor of the king. That’s why, the king will have a big party to celebrate the marriage. The party will last for three days. All people may  come and have pleasure at the palace. You may also enjoy delicious foods and drinks served by the palace maids. Thank you.

The text above is an announcement in spoken form. An announcement is something that someone says officially, giving information about something.


Written Text

Read the letter.

Jalan Teratai no.223
Kendari
                                          Heading (address and date)
November 11, 2015

Customer Service Manager
Hotel Dahlia
Jalan Pendidikan                          Inside address (addressee)
Laworo

Dear Sir/Madam:_______________  Greeting/Salutation

I am writing to you to complain about the service of your hotel.

On November 8, I stayed in your hotel. However, I was disappointed
with the service. The air condition didn’t work well.
When I wanted to take a hot bath, the tap was broken. To make               Body(message)
matters worse, when I wanted to call the receptionist, the telephone
was out of order. All these problems caused me great discomfort.


I hope you will improve the service of your hotel. It’s important for the guests’satisfaction. Thank you.


Yours faithfully,
                                  Ending (complimentary close and signature line)
La Ode Muna Barat




The text is a letter of complaint. It is a kind of business letter. A business letter is a formal means of communication between two people, a person, and a corporation, or two corporations. Business letter is more formal than a personal letter.

The purpose of business letter is to inform readers about something or possibly persuade the readers to do something.

There are many types of business letters. Some of them are letters of acknowledgement, letters of adjustment, letters of complaint, letters of inquiry, letters of order and letters of response.
While writing a business letter, you should pay attention to the seven C’s: clear, concise, correct, courteous, conversational, convincing, complete. Here are some tips in writing a business letter:
1.            Keep the letter brief and to the point
2.            Do not use shortened verb forms-write them out (i.e.”do not instead of don’t”)
3.            Always keep a copy of correspondence for future reference


Execrcises
Direction:
Read the texts below and then answer the questions correctly!

 Text 1
This text is only for question 1

Attention, all passengers.
We will arrive at Tugu Sawerigadi station, Lawa Raya, in a few minutes. For those who want to stop here, please be prepared. Check your baggage before you leave. We will only stop in the station for five minutes. Thank you.

1.   What should the passengers do if they want to stop in the station?
  A.   They should turn off their mobile.
  B.   They should prepare their tickets
  C.   They should get off the train.
  D.  They should tell the train officer.
  E.    They should check their baggage.
         
Text 2
This text is only for question 2

Dear Sir,
I must write to tell you about an embarrassing incident which was caused by your staff’s carelessness. It happened this way.
            Last Wednesday I ordered a birthday cake which cost Rp. 200,000 from your confectionery and collected it on Sunday. As the cake box was nicely tied up, I did not open it to look inside. I gave the cake to my cousin as a present for her birthday. Soon, it was time to cut the cake and everyone gathered around. My cousin untied and the box and took off the cover. Imagine the shock she got when she found two large cockroaches inside. She was also very embarrassed because the guests started laughing loudly and were reluctant to eat the cake. My cousin was very angry and I had to spend a long time explaining to her. In short, the incident nearly ruined her party.
            As the box was securely tied up and I didn’t open it until it was time for my cousin to cut the cake, the cockroaches must have got  in before I collected the cake. I wish to know what action you intend to take against the person who is responsible. I also would like to know whether I can get a refund because the cake was contaminated by the cockroaches . I enclose the receipt together with this letter.
Yours faithfully,

Andi Abe

        2.     What did Andi Abe complain about?
A.   He got wrong delivery.
B.    The cake he ordered was spoiled.
C.   The cake he ordered was contaminated by cockroaches.
D.   Her cousin’s party was ruined.
E.    The cake was very expensive.


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